In order to send a device to PRIMES for maintenance, calibration, repair or claims, you can quikly and easily get an RMA number (Return Merchandise Authorisation) here.
The RMA is an identification number for your return, which helps us to process your request as efficiently as possible.
1. Assignment of RMA number
After filling in the short on-line application, one or several RMA numbers (depending on number of return devices) will be displayed on the screen.
A PDF document containing the RMA number(s) and your details will be sent to you via e-mail immediately.
Please print PDF document from email.
2. Return of the goods
Please return the goods with accessories where possible in the original packaging (transport case) with an additional shipping carton to PRIMES.
Important: Attach the printed document with RMA number to the consignment!
Note for customers from non-EU countries Please get in touch with us before returning a device, in order to avoid any difficulties with import/export or customs.
3. Please note
If the scope of work required differs from the commissioned service, we reserve the right to invoice the additional costs after prior consultation.
Dismantled parts will be disposed of by PRIMES free of charge.
We use cookies to offer you an optimal website experience. These include cookies that are necessary for the operation of the site and for the control of our commercial corporate goals, as well as those that are only used for anonymous statistical purposes, for comfort settings or to display personalized content. You can decide which categories you want to allow. Please note that based on your settings, not all functions of the page may be available. You can find further information in our data protection notice.
Details
Details
These Cookies make a website usable by providing basic functions such as page navigation, language settings, and access to protected areas. As the website is unable to function properly without them, you cannot opt out of this kind of Cookies.
We use Google Analytics to obtain and evaluate information and statistics about your interaction with our website in order to optimize our website with the knowledge gained.
Reason
Name of the Cookie: _gid Usage: Used by Google Analytics to distinguish users. Source: https://developers.google.com/analytics/devguides/collection/gtagjs/cookie-usage Name of the Cookie: _gat Usage: Used to throttle the request rate. If Google Analytics is provided via Google Tag Manager, this cookie is called dc_gtm. Source: https://developers.google.com/analytics/devguides/collection/gtagjs/cookie-usage Name of the Cookie: _ga Usage: Used by Google Analytics to distinguish users. Source: https://developers.google.com/analytics/devguides/collection/gtagjs/cookie-usage